Shipping, Refund and Return Policies
Effective Date: 21st July 2025
Company: Learn Africa Plc
Website: https://store.learnafrica.ng
Shipping Policy
At Learn Africa Plc, we are committed to delivering your books promptly, safely, and affordably.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
We partner with reputable courier services to ensure fast and secure delivery:
- Within Lagos: 2–4 business days
- Outside Lagos (within Nigeria): 3–7 business days
Note: Delivery timelines may vary during peak seasons or due to unforeseen circumstances (e.g., weather, strikes).
3. Shipping Fees
- Shipping fees are calculated at checkout based on the delivery address and order weight.
- Free shipping may be offered on promotional or bulk orders, as indicated on the website.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on our website or the courier partner’s platform.
5. Delivery Issues
- Please ensure your shipping address is complete and accurate.
- Learn Africa Plc is not responsible for failed deliveries due to incorrect addresses or if the recipient is unavailable at the delivery time.
Return & Refund Policy
We want you to be fully satisfied with your purchase. If you’re not, we’re here to help.
1. Eligibility for Return
You may return items within 7 days of delivery if:
- The book(s) arrived damaged or defective
- You received the wrong book(s)
- The order is incomplete
Returned items must be unused, in their original condition and packaging.
2. Non-Returnable Items
- Books that have been read, written in, or damaged by the customer
- Discounted or clearance items marked as “Final Sale”
3. How to Request a Return
- Email us at info@learnafricaplc.com with your order number, a photo of the item, and a brief description of the issue.
- We will review your request and respond within 2–3 business days with return instructions.
4. Refund or Replacement
- If your return is approved, you may choose either a refund (processed within 7 working days) or a replacement copy shipped at no extra cost.
- Refunds are made via the original payment method.
5. Return Shipping Costs
- If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
- For all other reasons, the customer is responsible for return shipping.
Contact Us
If you have any questions about shipping or returns, please contact:
Learn Africa Plc
Felix Iwerebon House
52, Oba Akran Avenue, Ikeja, Lagos State, Nigeria
📧 Email: info@learnafricaplc.com
📞 Phone: +234 916 657 8000